Covid 19 Updates
Last updated Wednesday 4 May:
Our team is currently at full strength and we are managing the demands that the current outbreak in NZ is placing on our business ok. We are shipping orders as normal. Your prints will be delivered to your doorstep via contactless delivery with our courier partners Aramex (formerly Fastway) and NZ Post (for Airmail outside of NZ and rural deliveries). General Covid 19 comment:
Occasionally customers may still experience unusual delays delivering parcels to destinations where your local deliery service is under strain due to a Covid outbreak. We guarantee that your prints will arrive in due course but please be prepared to be patient for orders being delivered a little bit later than normal. Thank you.
From September 2020 we have paused shipping framed prints outside of NZ until the end of 2022, framing (or stretching of canvas prints) can be so easily done at any picture framer anywhere in the world, right now the extra freight costs and long delivery delays for larger parcels means it doesn't really work for you to have prints framed here in NZ. Less than 5% of orders are shipped framed outside of NZ and this was causing outsized problems for everyone, please order the prints unframed or canvas prints unstretched instead until freight capacity goes back to normal.
What does shipping cost?
We deliver loose (unframed) prints, posters and canvas art prints anywhere in NZ for just $NZ 6 per order (for any number of items) and around the world by Airmail for just $NZ 20 (for any number of prints). These shipping amounts are added at the checkout after you tell us where you would like the prints delivered. Framed prints are delivered nationwide for $20 per order.
How long does delivery take?
After you place your order your prints will normally be hand delivered to your door in 3-5 working days within New Zealand. In pre-Covid times Airmail got your prints delivered in a couple of weeks anywhere in the world - but deliveries are taking longer than this to many destinations right now, prints are all getting there eventually though so please be prepared to be patient :) Don't forget to allow a few extra days before dispatch for framed prints or stretched canvases as we need time for our elves to complete the job. Please do call us on 0800 800 278 if you have any delivery questions - or if you need our urgent next day delivery or a 2 day courier service. We are here to help.
How will my order be packaged?
We guarantee your prints will arrive in perfect condition. All unframed prints are wrapped in acid-free tissue and encased in our specialty custom made coated cardboard mailing tubes manufactured by global protective packaging specialists Sonoco right here in Christchurch. The prints will slide easily out of the tube and the paper will not have a single crease, bend or dent. Framed prints and stretched canvases are bubble-wrapped and packed in super robust corrugated cardboard packaging that we know will last the journey. If you are really curious to know more about how your order will be packed we've recently written about this in a post on print packaging
Next Day Delivery
Need guaranteed urgent delivery? We can deliver overnight (including Saturday) for $NZ 25.00 (for any number of prints) within New Zealand - great if you have left buying that gift to the last minute! Please call us on 0800 800 278 to arrange overnight delivery or if you would like to know more about shipping options.
Custom duties & taxes
If you are importing goods such as art prints from New Zealand you may possibly attract taxes, duties etc at the border. It's annoying when this happens - but we are not responsible for taxes that you incur sorry!