New Zealand Fine Prints Frequently Asked Questions

How do I order art prints from prints.co.nz?

You begin the simple ordering process from our website by adding prints to your shopping cart. Click on the shopping cart button on the left of your screen to view contents of your cart and click checkout to complete the shopping process. At the checkout you can select to pay by credit card, direct credit (bank transfer/internet banking) or cheque. You can place your order by phone during business hours - call us on 0800 800 278.

What is your guarantee/returns policy?

If within fourteen days of receiving your order you are not satisfied with a fine art print or poster purchased from us we will happily replace it or refund your money. In the unlikely event that you are not satisfied with your purchase please contact our customer service team before sending back the items in question. We will tell you how to return items using our Freepost address and give you a returned item number so we can track your exchange or credit. Please note we do not accept any items returned to us if they do not have a returned item number.

What are your delivery charges?

We charge only $6.00 per order (for any number of items) for postage and packaging for deliveries within New Zealand.
All other countries postage and packaging is only $15.00 per order (for any number of items). Delivery charges are added during the checkout process.

How long does delivery take?

All prints are in stock if they are shown on our website. Delivery targets are five working days within New Zealand, within ten days anywhere in the world. In practice most prints are delivered within 3-4 days to addresses in NZ. We also offer overnight (including Saturday) delivery for $25.00 within New Zealand - great if you have left buying that present to the last minute! Please call us on 0800 800 278 to arrange overnight delivery.

Do you do picture framing? Yes!

Unless stated otherwise all prices are for the unframed print. We now offer simple and elegant framing for all prints in our range, not just the trial selection shown in framed prints. Framed prints are delivered in extremely sturdy packaging in 10 working days anywhere in New Zealand for just $20 shipping per order (for any number of framed items) and to selected overseas destinations a few days later. Please call us on 0800 800 278 and we will tell you more about your framing options and give you a quote.

What size are the prints and what exactly do the dimensions refer to?

Print size and lots of other information on any particular print is viewed by clicking on the thumbnail image or the art print title. All dimensions are image size (the coloured surface of the paper excluding white border) in millimetres unless otherwise stated.

I can't find what I'm looking for. Can you source prints not listed on your website?

Yes and No. Every New Zealand art print and poster available is listed on this website and held in stock in our warehouse. If we don't list a New Zealand title it is not in print, if a New Zealand artist isn't listed they don't have prints available. However if we don't have in stock what you are looking for by a non-New Zealand artist we can help you find it, try searching for the print or artist you want on our Art Resources Page.

What is a giclee print?

 Giclee prints are created using the Giclee printing process which uses a very sophisticated digital printer to deliver a fine stream of ink onto archival paper. The resulting print has extremely fine colour fidelity and exceptional detail that is suitable for museum and gallery display. The giclee printing process is also used to print onto canvas.

What are hand-signed prints?

 Handsigned prints have been signed by the artist.

What quality are the prints/posters?

 All prints/posters have passed our rigorous selection process. We assess all new work to make sure meets our high standard of image, paper, and print quality. Your rights are further protected by our money back guarantee and New Zealand's world leading consumer protection legislation, the Consumer Guarantees Act.

What is an Open or Limited Edition?

 An open edition print can be reprinted once the edition has sold out. A limited edition print is produced in a set number and once sold out will not be available again. We no longer refer to non limited edition prints as being open edition as lots of customers have told us this is confusing. We are gradually removing this term from our catalogue as records are updated.

How will my order be packed?

NZ Fine Prints Ltd guarantee that your fine art prints and posters will reach you in perfect condition. All fine art prints and posters are carefully packed in tissue paper and encased in sturdy cardboard mailing tubes. All orders are sent through New Zealand Post's CourierPost or Parcel Post network or by Air Mail.

How does your gift service work?

Art Prints are the perfect gift for any occasion. We include a personal message if you wish and will giftwrap at no extra cost. Add the print or prints you want to send as a gift to your shopping cart and you let us know the recipient's details at checkout time. You can also send your friends a New Zealand Art Gift Voucher by post or email , which is a great idea if you are not sure of exactly what they might like.

How do I unpack and store my fine art prints?

Fine art prints and posters should be stored flat if possible. The prints will have been very loosely rolled and should spring open to nearly flat. If necessary they can be "de-curled" completely by being placed on a clean and flat surface and held down by weights (eg some books) for 24 hours.

Currency Conversion

 All prices are in New Zealand dollars.

Goods & Services Tax

 All prices include GST of 12.5% where applicable.

Where do the prints/posters come from?

 New Zealand Fine Prints Ltd source prints and posters directly from artists and publishers throughout New Zealand and the world. If you are a New Zealand artist who is planning to publish prints we would love to hear from you.

What is the difference between a print and a poster?

In practice the terms are used interchangeably. We differentiate only between Poster Format (lighter paper with no framing margin) and Fine Art Print (heavier paper and usually framing margin/white border). Poster Format work is only found in our $20 poster gallery

How is a print/poster produced?

Most fine art prints and posters are now produced by photo-lithography or offset printing. The artist is often involved in proofing (checking) the print to make sure that it is a good reproduction of their original work. New Zealand Fine Prints Ltd do not do the actual printing ourselves.

Are the colours of the prints/posters exactly the same as I can see on-screen?

 Not exactly the same - all monitors are different. But the prints will look better than they do on screen as screen images are of a very low resolution.

Does New Zealand Fine Prints Ltd have an affiliate program?

Yes we do. Click here to learn more about New Zealand Fine Prints Ltd's Affiliate Program

Do you buy second hand prints?

No - we don't.